The True Story: Isolating at Home While Life Goes On

In August 2022, Indonesia's Ministry of Health confirmed the country's first mpox case, a 27-year-old man in Jakarta who had returned from abroad. The patient had mild symptoms and isolated at home under official monitoring, meaning he had to rely on others or delivery services for food and essentials.

The Key Lesson: People Isolating at Home Rely on Delivery Services

Riders and couriers in Thailand may deliver food and parcels to isolating homes without knowing it. Points to care for are:

• Doorstep hand-offs, where hands may touch
• Delivery boxes and insulated bags used for many homes a day
• Signature devices and payment terminals
• Parcel rooms in condos and dormitories, used by many people
• Delivery hubs and branches, where riders gather

How Mpox Spreads

According to the World Health Organization, mpox spreads mainly through close contact with an infected person's skin or sores, and can also spread through contaminated objects such as clothing, bedding and towels. Mpox is an enveloped virus, which suitable disinfectants can inactivate.

Risk Register for Food and Parcel Delivery Services

1. Riders handing items to isolating customers hand to hand: likelihood medium / impact medium / level medium. Mitigation: use contactless delivery and leave items at the door. Owner: rider operations
2. Delivery bags not wiped or cleaned: likelihood high / impact medium / level high. Mitigation: wipe bags with disinfectant every day. Owner: riders
3. Condo parcel rooms and hubs not cleaned: likelihood high / impact high / level critical. Mitigation: clean on rounds and fog on schedule. Owner: building or hub manager
4. Riders carrying no alcohol gel: likelihood medium / impact medium / level medium. Mitigation: hand out gel and require hand washing after every drop. Owner: safety
5. No way for customers to request contactless delivery: likelihood low / impact medium / level low. Mitigation: add a contactless option and online payment. Owner: product team

Ways to Reduce Risk for Delivery Services

1. Deliver contactless: leave items at the door and take a photo
2. Take payment online instead of cash
3. Wipe delivery bags with disinfectant every day
4. Carry alcohol gel and wash hands after every drop
5. Clean parcel rooms on rounds
6. Fog hubs and branches on schedule
7. Advise riders to call the 1422 hotline if they get a rash or fever

How ULV Fogging Helps

The [World Health Disinfection disinfection service]({SERVICE}) uses ULV fogging machines that turn the disinfectant into a fine mist. It settles across the whole area, including corners, curtains, upholstery and surfaces that hand wiping cannot fully reach.

• Whole-area coverage without relying on wiping spot by spot
• Quick return to use, typically about 30 minutes after fogging
• The team wears full protective equipment, so owners and staff do not take the risk themselves
• Report and photos after the job to show customers, management or authorities
• Tax invoice with 3% withholding tax for companies and agencies
• More than 5 years of experience in hospitals, offices, hotels and public buildings

The Disinfectant We Use: Chemgene HLD4H

The team uses [Chemgene HLD4H]({PRODUCT}). According to WHD's product page, it meets the EN 14476 standard for virucidal activity, is used in NHS hospitals in England, and is endorsed by Mahidol University. We do not claim that Chemgene has been tested against mpox specifically. But mpox is an enveloped virus, which suitable disinfectants can inactivate when used at the manufacturer's stated concentration and contact time.

• No harsh bleach smell
• Works on many surfaces, from desks and counters to handles and equipment
• Can be bought for daily wiping of high-touch points

Before and After

Frequently Asked Questions

Q: What symptoms did Indonesia's first patient have? A: A 27-year-old man in Jakarta back from abroad, with mild symptoms, isolating at home. Q: How should items be delivered to someone isolating? A: Leave them at the door, take a photo to confirm, pay online, and wash your hands afterwards. Q: Does Chemgene HLD4H kill mpox? A: It is not claimed to be tested against mpox specifically, but it meets EN 14476 for viruses, and mpox is an enveloped virus. Q: Can delivery companies get a tax invoice? A: Yes. Tax invoices are issued and 3% withholding tax is supported. Call 065-556-6294 or LINE @whd268.

Related Links and Sources

• [World Health Disinfection disinfection service]({SERVICE})
• [Chemgene HLD4H disinfectant and price]({PRODUCT})
• Mpox information from Thailand's Department of Disease Control, hotline 1422
• WHO mpox fact sheet

Prevent It with a Disinfection Service and Chemgene HLD4H

The true story from Indonesia shows people isolating at home still rely on delivery services. Companies that assess risk and deliver contactless protect both riders and customers. Prevent it with the [World Health Disinfection disinfection service]({SERVICE}) for distribution hubs and parcel rooms, and [Chemgene HLD4H disinfectant]({PRODUCT}) for wiping delivery bags and rider equipment every day.

Call 065-556-6294 | LINE: @whd268