The True Story: A Major City Declared an Emergency

On 30 July 2022, New York City declared mpox a public health emergency. At the time, the city had 1,345 cases. Officials estimated as many as 150,000 residents could be at risk of exposure, and the declaration let the city speed up its response and public services.

The Key Lesson: Public-Facing Agencies Must Be Ready for Crowds

District offices, one-stop service centres and government counters in Thailand see a constant flow of people all day. Points to care for are:

• Counters and glass screens where documents and hands pass back and forth
• Pens, fingerprint scanners and queue-ticket machines
• Waiting seats used by person after person
• Public toilets in the building
• Counter staff who meet hundreds of people a day

How Mpox Spreads

According to the World Health Organization, mpox spreads mainly through close contact with an infected person's skin or sores, and can also spread through contaminated objects such as clothing, bedding and towels. Mpox is an enveloped virus, which suitable disinfectants can inactivate.

Risk Register for Government Public Service Counters

1. Counters, pens and fingerprint scanners not wiped during the day: likelihood high / impact medium / level high. Mitigation: wipe with disinfectant every 2 hours. Owner: counter supervisor
2. Public toilets and seats not cleaned on rounds: likelihood high / impact high / level critical. Mitigation: clean on rounds and post a cleaning log. Owner: facilities
3. People with a rash or fever queuing with others: likelihood medium / impact medium / level medium. Mitigation: offer a separate service channel or online services. Owner: office director
4. Staff without alcohol gel or protective equipment: likelihood medium / impact medium / level medium. Mitigation: provide gel and masks at every counter. Owner: supplies
5. The building not fogged after a suspected case: likelihood low / impact high / level medium. Mitigation: keep an emergency fogging plan outside office hours. Owner: facilities

Ways to Reduce Risk at Public Service Counters

1. Wipe counters, pens and fingerprint scanners every 2 hours
2. Clean toilets and seats on rounds
3. Offer a separate or online service channel for people with symptoms
4. Place alcohol gel at every counter
5. Put up signs about symptoms and the 1422 hotline
6. Fog the building outside office hours on a schedule
7. Train staff to serve safely and without stigma

How ULV Fogging Helps

The [World Health Disinfection disinfection service]({SERVICE}) uses ULV fogging machines that turn the disinfectant into a fine mist. It settles across the whole area, including corners, curtains, upholstery and surfaces that hand wiping cannot fully reach.

• Whole-area coverage without relying on wiping spot by spot
• Quick return to use, typically about 30 minutes after fogging
• The team wears full protective equipment, so owners and staff do not take the risk themselves
• Report and photos after the job to show customers, management or authorities
• Tax invoice with 3% withholding tax for companies and agencies
• More than 5 years of experience in hospitals, offices, hotels and public buildings

The Disinfectant We Use: Chemgene HLD4H

The team uses [Chemgene HLD4H]({PRODUCT}). According to WHD's product page, it meets the EN 14476 standard for virucidal activity, is used in NHS hospitals in England, and is endorsed by Mahidol University. We do not claim that Chemgene has been tested against mpox specifically. But mpox is an enveloped virus, which suitable disinfectants can inactivate when used at the manufacturer's stated concentration and contact time.

• No harsh bleach smell
• Works on many surfaces, from desks and counters to handles and equipment
• Can be bought for daily wiping of high-touch points

Before and After

Frequently Asked Questions

Q: How many cases did New York have when it declared the emergency? A: 1,345, with as many as 150,000 residents estimated to be at risk. Q: Can government agencies be fogged outside office hours? A: Yes. Appointments can be made for evenings or weekends, and the area can be used again after about 30 minutes. Q: Does Chemgene HLD4H kill mpox? A: It is not claimed to be tested against mpox specifically, but it meets EN 14476 for viruses, and mpox is an enveloped virus. Q: Can government agencies get a tax invoice? A: Yes. Tax invoices are issued and 3% withholding tax is supported. Call 065-556-6294 or LINE @whd268.

Related Links and Sources

• [World Health Disinfection disinfection service]({SERVICE})
• [Chemgene HLD4H disinfectant and price]({PRODUCT})
• Mpox information from Thailand's Department of Disease Control, hotline 1422
• WHO mpox fact sheet

Prevent It with a Disinfection Service and Chemgene HLD4H

The true story from New York shows that when many people may be at risk, public-facing agencies must be ready. Offices that assess risk and clean systematically protect both the public and staff. Prevent it with the [World Health Disinfection disinfection service]({SERVICE}) for government offices and public service centres, and [Chemgene HLD4H disinfectant]({PRODUCT}) for wiping counters, pens and fingerprint scanners during the day.

Call 065-556-6294 | LINE: @whd268